At Ideali, we're not just about high-end homeware; we're dedicated to ensuring your investment stands the test of time.
Allan, a valued customer, reached out to us with an issue regarding his Miele Induction Hob, purchased in March 2021. He described a frustrating problem - the on-off button was malfunctioning and would sometimes not work. We understand that appliances are an integral part of your daily life, and such issues can disrupt your routine.
Our response was swift and efficient. We dispatched one of our skilled technicians to Allan’s place. After a thorough inspection, our technician identified not one but two malfunctioning components, both on the brink of failure.
We believe in fixing things right the first time. So we promptly ordered two genuine Miele parts, ensuring the highest quality replacements for Alex's induction hob. Our technician returned, replaced the faulty components, and restored the appliance to its optimal functionality.
Our commitment to Alex's satisfaction went beyond merely fixing the issue; it extended to ensuring that his appliance would continue to serve him reliably for years to come.
At Ideali, we don't just sell quality products; we give you the support you paid for with our warranty and repair services. When you invest in our appliances, you're not just getting industry-best products; you're getting peace of mind, knowing that our customer-centric service will be there when you need it.