Shipping policy

Delivery and shipping costs are estimated during the checkout process or by one of our sales representatives. Although every effort is made to ensure the accuracy of these estimates, there are times when the actual shipping cost can differ from the predicted amount. As a result, we reserve the right to alter the shipping prices as necessary. If we do, you will be notified by phone or email.

 

• Ideali Home's regular air and sea freight from Europe to Hong Kong, Singapore, and Thailand, as well as local trucks, are what enable and/or make possible our free and/or cost-effective shipping rates. There will be extra charges if your requirements call for delivery outside of the typical consolidation schedule.
• We do our best to accommodate your specified delivery date range for consolidated freight and local trucking, but real dates may differ. There will be extra charges for transportation and warehouse storage if you want to set a specific date for local delivery.
• Only addresses in the Hong Kong Special Administrative Region, including Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, and Ma Wan, as well as Macau, Singapore, Thailand, or South Korea, are eligible for delivery service. Kindly contact our customer service to know the shipping costs and arrangements for deliveries to other nations and territories.
• Certain remote zones are non-deliverable zones if we are unable to facilitate delivery there. Before processing your order, we will let you know if this is the case. We kindly request that you get in touch with one of our staff members to go over your options: cs@Idealihome.com
• The product(s) are delivered to the address provided in the order. Unless we are unable to deliver in accordance with the clause, we will deliver the product(s) to the consumer's address indicated in the order when no location is selected.
• Non-permanent addresses, frontier restricted regions, outlying islands, warehouses, and locations where deliveries must be made over a balcony are not eligible for delivery services.
• There will be an extra delivery cost for every floor other than the ground floor if there is no elevator service available at the location. The delivery team must be compensated directly for the costs associated with large product delivery and other fees. Please get in touch with our customer service department for further information to learn more about the extra fees.
• Except for public holidays, delivery is offered from Monday through Friday from 9:00 am to 6:00 pm.
• The delivery schedule and date for the product will be confirmed with you after your purchase has been accepted (s). The delivery date will be altered if the bank approval process causes a payment delay. You will get a phone notification from our courier before the products arrive. Please ensure that all of your requested products have been delivered in full according to the invoice or delivery note (as applicable), then sign the delivery note and give it back to our courier to indicate your acceptance of the goods.
• All anticipated delivery times and dates are simply estimates. Any loss or damage the client experiences as a result of delayed delivery is not our responsibility. We shall deliver the product(s) on or around the delivery date using commercially reasonable efforts. It will make reasonable commercial efforts to do so within a reasonable time after the delivery date if we cannot deliver the product(s) (due to transportation issues or other reasons).
• The customer will be responsible for paying us an administration charge for rescheduling a new delivery time/date payable by the customer before we redeliver the product(s) at the new selected delivery time/date if they are not available to take delivery at the designated delivery time.
• In the event that customers specify a preferred delivery date, we shall utilize our best efforts to comply, mostly by keeping the customers' purchases in our international warehouses. However, we cannot promise that the overseas shipping will be delivered precisely on the stated day. Once the items have reached the target country, we must deliver them to the consumers; we are unable to keep them at the warehouse there unless the clients agree to pay the warehouse fees.
• You must provide our Customer Service Department at least four weeks' notice for air shipments and ten weeks' notice for sea shipments (excluding Sundays and public holidays) via our e-store hotline or other designated channels for any requests for changes in delivery schedule, date, or location, delivery of an extra purchase, or changes to the bought item.
• Please be aware that installation fees are not included in the delivery cost and will need to be paid separately if any item has to be installed.
• We may ask you to pick up the items from one of our locations rather than arrange delivery if our courier cannot deliver the items to the billing address indicated in your purchase for security or other reasons and get your receipt confirmation.
• Removal of items; waiver of damages. Every product movement has some sort of risk. There is a chance that the flooring, cabinets, and countertops in the vicinity of its installation may be harmed. Any damages that could arise in connection with this relocation are not the company's responsibility.
• For any dispute, our decision is final.